Training and Development
Offering a wide range of training to meet you and your team's specific needs.
Quick Start for Supervisors™
Quick Start for Supervisors™ equips participants to handle the role of supervisor more effectively, increasing morale, productivity and profitability. Once individuals complete this training program, they’re off and running in their role as supervisor!
Each series consists of eight modules.
(One module per week for eight weeks)
HR Development Workshops
Bootcamp For Supervisors
“Boot Camp” is known in military circles as a time when new enlisted recruits learn the basics of
functioning in their military profession. Although there will be no harassment or intimidation by the trainers, this session will provide participants with the basics about their supervisory role from an HR perspective.
HR Boot Camp
If you’re working in an HR role but have had little to no HR training, this is the Boot Camp for you! This session will provide participants with 15 hours of intense training in the areas of wage and hour compliance; leave of absence administration; harassment, discrimination, and retaliation requirements; the interview, new hire and onboarding processes; performance evaluations; employee relations; communication; employee coaching and disciplinary action; termination requirements.
Harassment and Bullying Recognition/Prevention Training
Harassment and Bullying Recognition
The State of California continues to mandate two hours of bi-annual sexual harassment training and education for all supervisors who work for companies that engage or employ 50 or more individuals (including temporary workers,
independent contractors, and employees outside of California).
Sexual Harassment Training also available
Perfect for those of us who don’t have enough
hours in the day. Now available when YOU are!
Supervisory Development Workshops
Legal Update & HR Pitfalls for 2017
Dan Klingenberger, Esq., LeBeau Thelen
2016 brings even more new laws, regulations, and court decision information. You can make this year the most informed and protected by attending this workshop and gathering information to assure your company is in compliance … and with a Super Majority ruling the state of California, there’s a lot ahead of us!
Care and Candor: Making Performance Appraisals Work
Appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation on both sides of the table.
Document, Document, Document!!!
Does documenting employee situations seem like just another headache to complicate your job? Do
you avoid confronting employees so you don’t have to hassle with documenting the issue? Then join
us and learn the value of documenting effectively, the “what” you should include in documenting
employee issues, and how the lack of documentation can come back to haunt you!
Communication: Essential to Your Team's Success
Every work team has the same struggle – communicating effectively. This workshop will help
participants understand the general principles of communication, the how-to’s of listening effectively
and provide tools to improve and fine-tune their listening skills.
Manage Workplace Conflict
Because conflict is so common, every leader needs to develop the skills necessary to manage conflict productively and confidently. This session teaches the Four-Step Process to Managing Conflict that will become your company’s guide to effectively
resolving workplace problems, leading to more effective teams and higher productivity.
Coaching For Success
This workshop is designed to help you with one of the biggest fears supervisors face—coaching employees who need it!! The tools you’ll learn in this workshop will give you a clear, no-nonsense, proven approach for coaching your employees that will work in any employee performance situation.
Managing People Through Change
This session provides mangers with insights they need to help people deal with change in the workplace and change in their personal lives that impinge on work.
Delegating ... A Supervisor's Role
We all have obstacles that keep us from delegating, and this session will not only help participants
discover, address and move beyond theirs, but know when and what to delegate. Join us to learn how you can delegate what you’ve been hanging on to for too long, effectively communicating what you’re delegating and assure the task is completed effectively.
Leadership Secrets of Santa Claus
It’s not easy being Santa, and we know it’s not easy being a manager or supervisor either! Santa deals with all the same issues you do: hiring, retention, performance problems and productivity.
Ethical Muscle...A Responsibility
Ethics has quickly become one of today’s most critical business concerns, and the ethical make-up of every business begins with its employees. The actions you take, the decisions you make, and the daily behaviors you exhibit are ultimately how your
organization will be judged. Join us to learn how to do what’s right, and exercise your ethical muscle.
Employee Development Workshops
Business Etiquette: How-to's for the Professional Work Environment
This seminar will help you develop your employees in the area of professional emailing, cubical and general workplace behavior, cell phone use, and dressing appropriately.
Managing Stress: The Road to Resiliency
Few skills are more important to a career than the ability to stand strong and calm under pressure,
stress, and chaos. This workshop delivers the all-important techniques and strategies that help
employees come across as level-headed and confident … even if their emotions are tugging away
Dealing With The Difficult and Irate Customer
Don’t let an angry customer make your job unpleasant or intolerable! If you’ve ever had a
rude, angry, or difficult customer you weren’t sure how to handle, then this session is for you.
Telephone Courtesy Pays Off!
This session provides basic telephone etiquette skills, such as courteously putting a caller on hold,
effectively using voicemail, saying “no,” and handling language differences, complaint calls, and
angry customers. This session is a must in today’s electronic-focused, sometimes impersonal world.
The Greatest Potential
With four generations in today’s workplace, differences in attitudes, values, and communication
can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity.
Give 'Em The Pickle
This is the customer service program everyone is talking about! Serving the customer is a noble profession, but how do you get your team to understand that? Bring them to this workshop and let us show them how the four Key Principles will keep
customers coming back to you … and make their jobs more enjoyable and easier to tackle.
Ken Blanchard's Situational Leadership
Situational Leadership® II (SLII®) is the world’s most taught leadership model ... because it works! The
foundation of SLII lies in teaching leaders to diagnose the needs of an individual or a team and then provide
the appropriate leadership style to respond to the needs of the person or the team, and the situation.
The goal of a Situational Leader is to help others develop competence, motivation, and confidence.
Situational Leadership® II (SLII®) boosts the effectiveness, impact, and dedication of leaders and
teaches them to behave in alignment with their good intentions and with what their people need.
Ken Blanchard Supplemental Workshops
The Blanchard Approach
to Building Trust
Trust is core to how people work together, listen to one another, and build effective relationships.
In fact, the primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee.
Giving Feedback the Blanchard Way
It happens to everyone. You try to give constructive feedback, but your comments are misconstrued
and now someone is unhappy. In this session, participants learn to know when and how to give
feedback, provide feedback that enables others to take responsibility for their own development,
encourage or discourage behaviors that improve performance, and provide feedback to different
employee development styles.
Listening ... A Key to
People need to feel heard. In any relationship, effective listening may be the most important skill for building trust and creating a strong connection. This program will develop your skills as an effective listener, helping examine and expand your repertoire of what you listen for and helping you learn to listen with the intent of being influenced.
Communicating honestly with a focus on desired results can be tough at times – particularly when
you need to deliver a difficult message, give performance feedback, or confront challenging
behavior. It’s especially hard to deal with anger, silence, or tension.
Servant Leadership is a unique exploration of the time-tested leadership principles of one of the
world’s most notable leadership development experts: Blanchard.
Everything DiSC® Management
This sessions teaches managers how to bring out
the best in each employee. It’s the most in-depth
management training solution available. Everything DiSC Management will increase effectiveness using personalized learning to help people develop their styles, improve communication and increase employee engagement.
Everything DiSC® Workplace
This session is great for increasing team cohesiveness, productivity, and effectiveness! Participants learn to better understand themselves and appreciate the styles of the people they work with. This assessment and material can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.
Everything DiSC® Sales
Everything DiSC Sales teaches sales teams to
connect better with their customers by learning to
read another person’s preferred communication
style, and as a result, close more sales.
Mastering Emotional Intelligence
Emotional intelligence (EQ) is the ability to recognize, understand, and use your emotions effectively. Unlike regular intelligence (IQ), EQ is a skill that can be improved through increased awareness, practice, and a commitment to change.
Brains! The Power of Emotional Intelligence
The Brains! approach to emotional intelligence will help your entire organization increase productivity, employee morale, and achieve better results. The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill. This session will surprise you with its immediate applicability in the work environment, and the results of your Emotional Intelligence evaluation!
Mastering Emotional Intelligence
This session is intended for those participants who have completed the Discovering Emotional
Intelligence workshop and are ready to dive deep into learning how to master the emotions that
negatively influence their decisions and actions. In this time together, participants will practice high-
EQ responses to scenarios that challenge them most, that help them tune into their emotions before and during conflict, and can help them resolve their challenges in these areas.
Patrick Lencioni Programs
Five Behaviors of a Cohesive Team
Teamwork is the ultimate competitive advantage, and this program addresses the obstacles that
prevent even the best teams from succeeding: absence of trust, fear of conflict, lack of commitment,
avoidance of accountability, and inattention to results.
Managing For Employee Engagement
This program helps managers get their arms around what causes job misery for their employees and provides them with simple but successful solutions for boosting job satisfaction, equating to higher productivity and profitability.
Additional Workshops Available
Dynamic Decision Making
Using a case study approach, this course offers a straightforward, easy-to-follow process designed to improve the way you make business decisions … or any decision that can help you reach your goals.
Creative Problem Solving
Working in the 21st Century requires employees to develop critical thinking skills and integrate creativity with analytical thinking for effective problem solving. Let us show you how!
Finding the UP in Upheaval
This workshop is designed to assist companies dealing with mergers, acquisitions, downsizing, reorganization, growth and relocation — the most common causes of organizational upheaval.
Lead Like Jesus
We believe leadership is about influence! Anytime you influence the thinking, behavior, or development of another, you are taking on the role of a Leader.
Working With You Is Killing Me!!
Is there someone at work driving you crazy?? Do you have a chaotic coworker, an unruly employee, or an impossible client?
• Analytical Thinking
• Succeeding In a Diverse World
• Terminating Effectively In a Litigious Society
• Ouch! That Stereotype Hurts
• A Peacock in the Land of Penguins
Leaves of Absence...
What You Need to Know
Are you confi dent you know with which leaves you need to comply…and are you up-to-date with Military Spouses leave and FMLA changes? This workshop will address the numerous challenges employers face in meeting the legal requirements of overlapping leaves of absence laws.
P•A•S offers employers a trusted partnership that provides peace of mind by minimizing HR liability, enhancing team effectiveness, and promoting profitability.
1401 19th Street, Suite 235 Bakersfield, CA 93301
(661) 631-2165 • Fax: (661) 631-2841
P•A•S Associates has expertise in human resources and other areas involving employment issues. P•A•S Associates, in providing this website, does not represent that it is acting as an attorney or that it is giving any form of legal advice or legal opinion. P•A•S Associates recommends that before making any decision pertaining to human resource issues or employment issues, including the utilization of information contained on this website, the advice of legal counsel to determine the legal ramifications of the use of any such information be obtained.