Training and Development
Offering a wide range of training to meet you and your team's specific needs.
Quick Start for Supervisors™
(8 Week Series)
Quick Start for Supervisors™ equips participants to handle the role of supervisor more effectively, increasing morale, productivity and profitability. Once individuals complete this training program, they’re off and running in their role as supervisor!
Each series consists of eight modules.
(One module per week for eight weeks)
Next Series Begins: Tuesday, September 18, 2018; 8:00 a.m. - 12:00 p.m.
Leaves of Absence...What You Need to Know
With the smorgasbord of Leave of Absence options available through both State and Federal laws, it can be tricky navigating through and deciding which ones are applicable to your situation. What steps need to be taken to stay within the guidelines for different types of leave? Which types of leave are paid and by whom? What happens when an employee doesn’t return from leave? Let us guide you through the maze of Leaves of Absence with this workshop!
Tuesday, November 28, 2018; 8:00 a.m. - 11:00 a.m.
Payroll from an HR Perspective
The payroll process is more than just entering hours and crunching numbers to produce paychecks. From an HR standpoint, there are a multitude of laws, regulations, and guidelines that every payroll department needs to follow and they are constantly changing...are you up to date?
This workshop will address...
• What payroll documentation is required when hiring a new employee?
• How do we handle overtime for Exempt vs. Non-Exempt?
• How will the new CA Minimum Wage increase apply to my company?
• What do I need to do when an employee is terminated?
Find out the answers to these and many more questions in this workshop!
Thursday, November 1, 2018; 8:00 a.m. - 11:00 a.m.
HR Boot Camp (4-Week Series)
If you’re working in an HR role but have had little to no HR training, this is the Boot Camp for you! This series will provide participants with 16 hours of intense training in the areas of wage and hour compliance; leave of absence administration; harassment, discrimination, and retaliation requirements; the interview, new hire and on-boarding processes; performance evaluations; employee relations; communication; employee coaching and disciplinary action; termination requirements. Attendees will leave knowing what they need to do to “step in time” with state and federal requirements surrounding their HR responsibilities.
Wednesdays, August 15, 22, 29 & September 5, 2018;
8:00 a.m. - 12:00 p.m.
Boot Camp for Supervisors (2-Day Series)
“Boot Camp” is known in military circles as a time when new enlisted recruits learn the basics of functioning in their military profession. Although there will be no harassment or intimidation by the trainers, this session will provide participants with the basics about their supervisory role from an HR perspective. We’ll cover basic wage and hour compliance, leave of absence administration, harassment, discrimination, new hire and termination paperwork and communication. Attendees will march away with a new appreciation of the importance of the HR-related functions in their jobs and how to work more effectively with their team.
Wednesday, September 12 & Wednesday, September 19, 2018; 8:00 a.m. - 1:00 p.m.
Let’s Put a Stop to Harassment
The State of California continues to mandate two hours of bi-annual sexual harassment training and education for all supervisors who work for companies that engage or employ 50 or more individuals (including temporary workers, independent contractors, and employees outside of California).
In an effort to assist companies in meeting this requirement, P•A•S Associates is providing harassment training on the dates note d below. This interactive session will not only meet State requirements, including the new “anti-bullying” requirements, but assures your supervisors understand how to recognize and prevent sexual harassment in your workplace, limit liability for you and themselves, and effectively communicate such information to your employees.
Be sure to train your supervisors
who haven't been trained since 2016!
Tuesday August 28, 2018, OR Tuesday, November 27,2018; 8:00 a.m. - 10:00 a.m.
Legal Update & HR Pitfalls for 2019
with Dan Klingenberger, Esq., LeBeau-Thelen
2019 brings even more new laws, regulations, and court decision information. You can make 2018 the most informed and protected by attending this workshop and gathering information to assure your company is in compliance.
Wednesday, December 12, 2018; 8:00 a.m. - 11:00 a.m.
Business Etiquette: How-To’s for the Professional Work Environment
This seminar will help you develop your employees in the area of professional emailing, cubical and general workplace behavior, cell phone use, and dressing appropriately. Teaching them the necessity of giving and receiving compliments graciously, “owning up” when they’ve done something wrong, and how to keep a conversation flowing, are just a few of the additional etiquette topics taught in this session. These concepts, once mastered, will aid employees in putting their best foot forward not only when interacting with co-workers, but when assisting customers and clients as well!
Thursday, August 16 2018; 8:00 a.m. - 11:00 a.m.
Care and Candor: Making Performance Appraisals Work
Appraisal meetings are often dreaded by both the manager and the employee. However, when handled correctly the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation on both sides of the table. This exciting workshop demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in order to achieve the best results.
Thursday, September 13, 2018; 8:00 a.m. - 11:00 a.m.
Communication: Essential to Your Team’s Success
Every work team has the same struggle – communicating effectively. This workshop will help participants understand the general principles of communication, the how-to’s of listening effectively and provide tools to improve and fine-tune their listening skills. The results are undeniable!
Tuesday, December 11, 2018; 8:00 a.m. - 11:00 a.m.
Counting to Ten: Anger Management in the Workplace
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships.
This workshop will show you the constructive approach to manage it effectively. Learn how to recognize anger triggers, what to do when you get angry, and specific coping and planning techniques.
TBD; 8:00 a.m. - 11:00 a.m.
Customer Service Essentials
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service Essentials workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Thursday, September 6, 2018; 8:00 a.m. - 11:00 a.m.
Dealing with the Difficult and Irate Customer
Don't let an angry customer make your job unpleasant or intolerable! If you've ever had a rude, angry, or difficult customer you weren't sure how to handle, then this session is for you.
In this workshop, you will learn simple communication techniques that will help you feel more confident and more comfortable when "the heat is on"...leading you to serve customers more effectively and build profitability.
Thursday, October 11, 2018; 8:00 a.m. – 11:00 a.m.
Delegating: A Supervisor’s Role and Responsibility
We all have obstacles that keep us from delegating, and this session will not only help participants discover, address, and move beyond theirs, but know when and what to delegate. Join us to learn how you can delegate what you've been hanging on to for too long, effectively communicating what you're delegating and assure the task is completed effectively.
Tuesday, December 2018; 8:00 a.m. - 12:00 p.m.
Document, Document, Document
Does documenting employee situations seem like just another headache to complicate your job? Do you avoid confronting employees so you don’t have to hassle with documenting the issue? Then join us and learn the value of documenting effectively, the “what” you should include in documenting employee issues, and how the lack of documentation can come back to haunt you! Remember…if it’s not documented, it’s like it never happened!
Wednesday, October 17, 2018; 8:00 a.m. – 11:00 a.m.
Dynamic Interactions: Sharpening Your Interpersonal Skills
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name, and skills like communication, negotiation techniques, and tips on making an impact.
Thursday, November 8, 2018; 8:00 a.m. - 11:00 a.m.
Earning the Coffee Mug: Being a Likeable Boss
Being more likeable is a quality everyone can increase and improve. Being likeable and a figure of authority is where some challenging conflicts can arise. With this workshop, participants will recognize these possible areas of conflict and develop the skills and knowledge to overcome them.
Learn how honesty and trust will be your biggest tools in fostering a better relationship with their employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put participants on the right path to be a more likeable boss and earn you that #1 Boss mug!
Thursday, November 15, 2018; 8:00 a.m. - 11:00 a.m.
Ethical Muscle…A Responsibility of Leadership
Ethics has quickly become one of today's most critical business concerns, and the ethical make-up of every business begins with its employees. the actions you take, the decisions you make, and the daily behaviors you exhibit are ultimately how your organization will be judged. Join us to learn how to know and do what's right, and flex your ethical muscle.
Thursday, December 13, 2018; 8:00 a.m. – 11:00 a.m.
Five Generations: The Greatest Potential
With five generations in today's workplace, differences in attitude, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. This session helps employees understand colleagues from a different generation, reduce and resolve conflicts and communication problems, facilitate better teamwork, increase productivity, and recognize and respect each other's value and input.
Thursday, October 25, 2018; 8:00 a.m. – 12:00p.m.
Giving & Receiving Feedback
Giving and receiving feedback can be extra challenging for anyone. Through this workshop, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Feedback, if done correctly, will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Thursday, September 27, 2018; 8:00 a.m. - 11:00 a.m.
Hire Tough, Manage Easy
Hiring the right people for the right position the first time is one of the most important roles an organizational leader plays. This session specifically addresses the "how-to's" behind this tough assignment and offers new sure-fire tools to implement immediately for positive, bottom-line results!
Wednesday, September 26, 2018; 8:00 a.m. – 11:00 a.m.
If Only I Had More Time...I’d Be Organized!
This session helps participants take control of their time and increase their productivity, using the DiSC®Time Mastery Profile for individual effectiveness. It provides the tools necessary to prioritize major projects into doable tasks, minimize "time robbers," and identify ways to deal with distractions, eliminate interruptions, and set effective goals and priorities in terms of importance and urgency, allowing you to schedule tasks effectively. These tools will add more time to your day!
Thursday, August 23, 2018; 8:00 a.m. - 11:00 a.m.
It’s What You DON’T SAY That Counts!
(Body Language Basics)
Did you know 55% of all communication is body language? In this workshop, you will be given a set of tools to use in the office and at home to better understand body language and provide you an advantage in your daily communications as well as a great set of skills to understand that what is not said is just as important as what is. It will also help you to understand how your own body language is being viewed and adjust and improve the way you communicate through non-verbal means.
Thursday, October 18, 2018; 8:00 a.m. - 11:00 a.m.
Lean Process & Six Sigma
Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.
Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.
Thursday, September 20, 2018; 8:00 a.m. - 11:00 a.m.
Managing People Through Change
This workshop provides managers with insights they need to help people deal with change in the workplace and change in their personal lives that impinge on work. By understanding the stages of change and how people progress through each stage, participants will learn how to support and understand the behavior and feelings of the people they lead, allowing for a higher level of productivity in a shorter timeframe.
Thursday, November 29, 2018; 8:00 a.m. – 11:00 a.m.
Managing Workplace Conflict
Where two or more people come together, there is bound to be conflict. If conflict is left unchecked or unresolved, it can lead to lost production, absences, attrition, and even lawsuits. This session will give participants a step-by-step conflict resolution process that they can use to resolve conflict disputes of any size.
Wednesday, October 24, 2018; 8:00 a.m. – 11:00 a.m.
Ouch! That Stereotype Hurts!
Creating an inclusive workplace where all employees are welcomed, treated with respect, and able to their best work should be a goal of every workplace. Join us to better understand the impact of stereotypes and biased comments, identify the most common reasons why people sit silent in the face of bias, and enhance skills for speaking up against stereotypes without blame or guilt.
Tuesday, November 13, 2018; 8:00 a.m. – 11:00 a.m.
Telephone Courtesy Pays Off!
This session provides basic telephone etiquette skills, such as courteously putting a caller on hold, effectively using voicemail, saying “no”, and handling language differences, complaint calls, and angry customers. This session is a must in today's electronic-focused, sometimes impersonal world.
Wednesday, October 31, 2018; 8:00 a.m. – 11:00 a.m.
Available As Custom Sessions
Everything DiSC® Management
This sessions teaches managers how to bring out
the best in each employee. It’s the most in-depth
management training solution available. Everything DiSC Management will increase effectiveness using personalized learning to help people develop their styles, improve communication and increase employee engagement.
Everything DiSC® Workplace
This session is great for increasing team cohesiveness, productivity, and effectiveness! Participants learn to better understand themselves and appreciate the styles of the people they work with. This assessment and material can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.
Everything DiSC® Sales
Everything DiSC Sales teaches sales teams to
connect better with their customers by learning to
read another person’s preferred communication
style, and as a result, close more sales.
Managing Stress: The Road to Resiliency
Few skills are more important to a career than the ability to stand strong and calm under pressure,
stress, and chaos. This workshop delivers the all-important techniques and strategies that help
employees come across as level-headed and confident … even if their emotions are tugging away inside.
Coaching For Success
This workshop is designed to help you with one of the biggest fears supervisors face—coaching employees who need it!! The tools you’ll learn in this workshop will give you a clear, no-nonsense, proven approach for coaching your employees that will work in any employee performance situation.
Dynamic Decision Making
Using a case study approach, this course offers a straightforward, easy-to-follow process designed to improve the way you make business decisions … or any decision that can help you reach your goals.
Creative Problem Solving
Working in the 21st Century requires employees to develop critical thinking skills and integrate creativity with analytical thinking for effective problem solving. Let us show you how!
Finding the UP in Upheaval
This workshop is designed to assist companies dealing with mergers, acquisitions, downsizing, reorganization, growth and relocation — the most common causes of organizational upheaval.
Working With You Is Killing Me!!
Is there someone at work driving you crazy?? Do you have a chaotic coworker, an unruly employee, or an impossible client?
Five Behaviors of a Cohesive Team • Analytical Thinking
Succeeding In a Diverse World • Managing For Employee Engagement
Terminating Effectively In a Litigious Society • A Peacock in the Land of Penguins
P•A•S offers employers a trusted partnership that provides peace of mind by minimizing HR liability, enhancing team effectiveness, and promoting profitability.
1401 19th Street, Suite 235 Bakersfield, CA 93301
(661) 631-2165 • Fax: (661) 631-2841
P•A•S Associates has expertise in human resources and other areas involving employment issues. P•A•S Associates, in providing this website, does not represent that it is acting as an attorney or that it is giving any form of legal advice or legal opinion. P•A•S Associates recommends that before making any decision pertaining to human resource issues or employment issues, including the utilization of information contained on this website, the advice of legal counsel to determine the legal ramifications of the use of any such information be obtained.